![]() ![]() Or Start Your Exchange OnlineĮxchanging online is easy if you have a fullbeauty account. For lost or damaged invoices or shipping labels, exchanges can be initiated online (see #2 below). Complete the exchange form on the back of your invoice with the information for the new product(s) you’d like to receive. Use The Exchange Form On Your Invoiceįind your invoice inside your original shipment. START YOUR EXCHANGE USING ONE OF TWO OPTIONS: 1. Order the wrong size or color? It happens. All sales are final 60 days after the ship date. Please note that it takes about 2 weeks to receive and process your return. Once we process your return, we’ll send an email confirmation. Make sure no other tracking labels are visible Affix the prepaid shipping label to the package or your own packing label depending on which return option you choose.All you need is your order number and shipping zip code. Placed your order as a guest? Go to our online returns portal to select your preferred return option and print out your shipping label plus packing slip. Locate the order you wish to return and select "Return Item" and follow the instructions. If you have a fullbeauty account, or have an account with any of our other brands, sign in and select Order History. You can easily generate and print a new shipping label and packing slip. Drop off your package at a local FedEx Office location.Ĭan’t find or lost your packing slip and easy return label? Not a problem.Schedule a pickup by calling (800) 463-3339.Ship the package with FedEx Ground using one of the two options: Have a heavy item to return?Īll heavy items must be returned individually using FedEx Ground. *Please remember to keep your return tracking number for your own records and to have the ability to track your return online. ![]() Drop off your package at any USPS or FedEx location.Make sure no other tracking labels are visible. Affix the prepaid shipping label (found on your invoice) to the package or your own packing label depending on which return option you choose.Be sure to include your completed invoice. ![]() Pack your item securely - the original packaging is best, if possible.If using your own shipping label, please mail the returned items to. Refund to original payment methodįor a refund to your original method of payment, you may use our easy return label for a return fee of $9.99, which will be deducted from your refund, or use your own method of shipping.īe sure to tick the second box in Step 2 on the back of the invoice for a refund to your original method of payment. Be sure to tick the first box in Step 2 on the back of the invoice for a refund by e-gift card. E-gift cards are just like gift cards except you will receive this one by e-mail as a digital card with an associated code which can be used at any of our FullBeauty Brands.Ĭustomers who do not have an e-mail address will be mailed a gift card to the shipping address used in your order. By using our label you will receive a non-expiring e-gift card for your return in the dollar amount of your returned item(s). To make our returns as easy as possible, use our trackable USPS return shipping label on the back of your invoice. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to our Indianapolis, IN distribution center. *Final sale items cannot be returned or exchanged. Exchanges exclude items shipped directly from third-party brands, heavy items, items purchased through Amazon, Walmart, or via PayPal. If you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your original payment method less the prepaid return label charge.Ī refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date - all sales are final after the 60 day period. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed, or defective merchandise may be exchanged or returned within 60 days of ship date. ![]() Tried it on and don’t love it? We completely understand. ![]()
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